How can I track my order?

You will receive a shipping confirmation email with your USPS tracking number when your package ships. 

Do you ship internationally?

Yes we do. 

What is the status of my order?

Once you place your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email. Your order can take up to 5-8 business days to be fulfilled. A friendly reminder that business days do not count as holidays and or weekends. All packages are shipped through USPS. If you did not receive an order confirmation please contact support@maseyboo.com to verify your email address.

Can I cancel my order?

If your order has not yet been fulfilled, it can be fully refunded. Please contact support@maseyboo.com with your order number and we can take care of it for you!

When will my order ship?

Within 5-8 business days. 

Do you offer a refund?

Yes, we offer a refund within 30 days of purchase. Please refer to our Refund Policy

My item looks a bit different from the picture.

We do our absolute best to display our products accurately. Due to the nature of the item being handmade, each product may vary slightly. Please note that the color of the image can vary widely from one computer monitor to another.

Where are the items made?

All scrunchies and headbands are handcrafted in California, USA. Our hair claws are imported from a reputable supplier from China. 

Do you take custom orders?

We do not take custom orders at the moment. 

An item is sold out. How long does it take to restock? 

Please contact support@maseyboo.com and we would be happy to notify you once it is restocked.

How can I change my order once it is placed? 

If you need to change your order right away, please contact us at support@maseyboo.com.

When will I receive a reply? 

You will receive an email response within 24 hours.

Didn't find what you're looking for? We would love to hear from you so let us know how we can help you by emailing support@maseyboo.com.